Small business thinking of VoIP?

Many small companies looking to upgrade their phone systems are pushed towards IP systems as a “must have”. Many are also persuaded to go for hosted IP systems. It’s all great until they find their broadband falls over and because the broadband doesn’t have a Service Level Agreement they’re left without phones for 2 days. It’s one thing for “the computers to be down” when a customer calls but customers expect they can always reach you by phone. Ok, so you can start diverting to mobiles but unless you’re a very small business this becomes quite impractical. With the correct advice and solution we think IP systems are a “must have” – it’s just important to make sure there is still coverage via PSTN/ISDN-gateway or that you have a broadband connection with an SLA (at least until the UK has 100Mbps fibre to every building!).
There are many reasons to look at IP but if I had to pick the single best feature of our VoIP solutions it’s the ability to be reachable on my extension number anywhere – office, home, mobile. The office can seamlessly transfer calls or people can call me on my DDI without having to search to find where I am – if I’m online in the remote location the call costs nothing. With presence indicators we really start to see to see the possibilities for clients who cannot all be in the same office (as they’re working all over the world). With enough bandwidth video calling becomes workable and the full unified messaging suite starts to become a reality.

http://www.enlinea.co.uk/
http://www.manageit.com/